UK-Shipping

If you would like to place an order with a value up to £135 (excluding VAT and shipping), the process is generally straightforward. You typically won’t be charged import duty upon delivery for consignments within this threshold. For orders above £135, HMRC rules work differently.

Orders up to £135

As an overseas seller based in the EU, we follow HM Revenue & Customs (HMRC) rules. For consignments up to £135 (excluding VAT and shipping), we are VAT-registered in the UK and we charge UK VAT at checkout where applicable. We report and remit this VAT to HMRC.

Our webshop prices are shown with Dutch VAT by default. When you enter a UK delivery address at checkout, the VAT rate is adjusted to the UK rate (typically 20%). This can slightly change the total amount you pay.

Delivery within the United Kingdom is typically handled by the local carrier network (for example Royal Mail, depending on the service used). Shipping costs and the estimated transit time are shown during checkout. As a guideline, transit time is often around 4–6 working days after dispatch.

Your email address and phone number may be shared with the carrier for delivery updates and to support customs processing where required. Please make sure your mobile phone number is correct at checkout.

Orders over £135

For orders above £135 (excluding VAT and shipping), import VAT and (where applicable) customs duty may be charged in the UK. These charges are typically collected by the carrier before final delivery, in line with HMRC rules.

More information: gov.uk – Tax and duty on goods sent from abroad

Please note: our webshop does not always distinguish the £135 threshold perfectly at checkout. If VAT is charged by our webshop for an order that falls under the “over £135” import scenario, we will refund the VAT portion as soon as possible (usually within one working day) after your order is placed. Import VAT and any customs duty are then handled by the carrier and payable in the UK prior to delivery.

Once your parcel reaches the UK and clears customs, the carrier may send you a payment request for the applicable import charges. Delivery can only proceed after these charges have been paid. For smooth processing, we recommend paying the carrier invoice promptly.

Please ensure you provide a correct mobile telephone number at checkout, as it may be required for customs declarations and carrier notifications.

Right to withdraw – returns and exchanges

Once an order has been dispatched, we usually cannot intercept or reroute the shipment in transit. This does not affect your right to withdraw after delivery.

You may withdraw (return or exchange) within 14 days from the day after delivery, in line with consumer rules. We recommend using a track-and-trace service so you have proof of posting. Once your return arrives within the withdrawal period, we will process it promptly. Delays during return transit do not affect your right to withdraw, as long as you send the return within the withdrawal period.

If you paid import VAT and/or duty to HMRC (typically for orders above £135), you may be able to request a repayment from HMRC after a return. More information: gov.uk – Repayment of import duty and VAT (C285)

Questions? Our Customer Service team is happy to help.