Payment & Shipping

Payment information

At Outdoorbrands, you can complete your order using the most common and secure online payment methods. There are no additional fees for choosing a specific payment method.

  • iDEAL | Wero
  • Mastercard
  • Visa
  • Bancontact
  • PayPal
  • IBAN – Bank Transfer

Please note: during checkout, you can select a payment option to complete your order with an online payment.

Choose the secure CM Payments platform for iDEAL | Wero, Mastercard , Visa and Bancontact, or select the secure PayPal platform.

If you prefer not to pay online immediately, you can choose IBAN – Bank Transfer. You may place your order first and complete the payment later via a manual bank transfer. We do not offer pay-after-delivery services such as Klarna or Afterpay.

iDEAL | Wero

iDEAL is now branded as iDEAL | Wero. iDEAL has long been the most widely used online banking payment method in the Netherlands. It is currently transitioning to Wero, a new European payment solution for cross-border payments. From 2026 onwards, you will increasingly see the combined iDEAL | Wero branding. Payments are still completed securely via your own bank’s online environment.

For more information, please visit the iDEAL | Wero website .

Mastercard

Paying with Mastercard is fast and secure. During checkout, you enter your card details. For additional security, your bank may request extra verification via 3-D Secure, for example through your banking app.

Visa

Paying with Visa works similarly to Mastercard. You enter your card details and complete the payment. Visa payments may also use 3-D Secure for an additional verification step.

Bancontact

Customers from Belgium can pay using Bancontact. Payments are completed via your banking app or the Payconiq by Bancontact app, in a familiar and secure environment. The payment is processed instantly and free of charge.

PayPal

PayPal is a globally accepted payment platform that allows you to pay securely online or on mobile devices, without sharing your payment details directly with the webshop.

When selecting PayPal in our checkout, you will be redirected to the PayPal environment. There, you can choose how you would like to pay.

Within PayPal, the following payment options may be available, depending on your account, country and device:

PayPal balance

Linked bank account

Debit or credit cards (such as American Express, Discover etc.)

Apple Pay (subject to availability)

In some countries and for certain accounts, PayPal may also offer deferred payment options such as Pay Later.

PayPal also provides, under certain conditions, buyer and seller protection. More information can be found on the PayPal website .

Please note: due to PayPal’s protection policies, we can only ship orders to the delivery address registered with PayPal. If you wish to use a different delivery address, please select another payment method.

IBAN – Bank Transfer

If you choose IBAN – Bank Transfer, you place your order first and complete the payment afterwards via a manual bank transfer.

Our bank details are included in the automatic order confirmation email. In most cases, you will also receive a separate email with payment instructions.

Until the payment has been received, your order is not yet finalized. We reserve the items as carefully as possible. If an item is no longer in stock when your payment arrives, the paid amount will be refunded immediately.

Shipping information

We are focused on serving customers in our home market, the Netherlands, as well as some neighbouring countries. We do our very best to support our customers quickly and professionally, offering high-quality items sourced ahead of the season and dispatched promptly from our own stock within one working day.

All EU member states have implemented legislation to regulate waste and packaging. If your country is not listed below, we may not be able to comply with local Packaging Waste Regulation (PPWR) requirements. In that case, we cannot offer standard shipping to your country via our webshop.

In addition to serving our home market in the Netherlands, we are pleased to ship to customers in the following countries:

  • Belgium
  • Czech Republic
  • France
  • Germany
  • Ireland
  • United Kingdom

Orders from Belgium and Germany

For delivery to Belgium or Germany, we charge a shipping contribution of € 4,95.

Shipping is handled by DHL, DPD or PostNL, depending on the destination and the selected option at checkout.

You will receive a Track & Trace code by email once your order has been dispatched. Delivery is made to the delivery address provided (not to neighbours) and usually requires a signature upon receipt. If you are not at home, the carrier may attempt delivery again on the next working day or deliver your parcel to a nearby pick-up point. In that case, you will receive a notification from the carrier.

If you prefer delivery to a pick-up point, you can select a DPD or DHL pick-up location where available. If you have a specific preferred pick-up point and it cannot be selected in checkout, you may mention it on the last checkout step under “comments”. We will do our best to follow your request, subject to carrier availability.

Germany: we are registered with LUCID, and our dual system partner Der Grüne Punkt handles our packaging and recycling obligations in accordance with German legislation.

Typical delivery time to Belgium and Germany is approximately 2–4 working days after dispatch (depending on the carrier and destination).

Note: if you pay with PayPal, due to PayPal’s Buyer/Seller Protection terms, we can only ship to the delivery address registered and verified with PayPal. More information: PayPal safety and security .

Please review the conditions that apply if you wish to return your order after delivery: Returns / Exchange .

United Kingdom

Customers from the United Kingdom are charged a shipping contribution of € 4,95. For country-specific shipping information, please see: UK Shipping .

Orders from France

For delivery to France, we charge a shipping contribution of € 4,95.

Shipping is handled by PostNL and La Poste. You will receive a Track & Trace code by email once your order has been dispatched. Delivery usually requires a signature upon receipt. If you are not at home, the carrier may attempt delivery again on the next working day or deliver your parcel to a nearby pick-up point, with a notification provided by the carrier.

If you prefer delivery to a pick-up point, you may choose delivery to a DPD Pickup Parcel shop where available. If you have a preferred pick-up location and it cannot be selected in checkout, you can mention it on the last checkout step under “comments”. We will do our best to follow your request, subject to carrier availability.

France: CITEO handles our environmental packaging obligations in accordance with French legislation, and we are a declarant member of Eco TLC-Refashion.

ADEME Identifier: FR365601_01WHRS

Refashion Repair Bonus

Typical delivery time to France is approximately 4–8 working days after dispatch (depending on the carrier and destination).

Note: if you pay with PayPal, due to PayPal’s Buyer/Seller Protection terms, we can only ship to the delivery address registered and verified with PayPal. More information: PayPal safety and security .

Please review the conditions that apply if you wish to return your order after delivery: Returns / Exchange .

Orders from the Czech Republic and Ireland

Customers from these countries are charged a shipping contribution of € 5,95.

Shipping is handled by PostNL and your national postal organization. You will receive a Track & Trace code by email once your order has been dispatched. Delivery usually requires a signature upon receipt. If you are not at home, the carrier may attempt delivery again on the next working day or deliver your parcel to a nearby pick-up point, with a notification provided by the carrier.

Typical delivery time is approximately 5–10 working days after dispatch, depending on the destination country.

Note: if you pay with PayPal, due to PayPal’s Buyer/Seller Protection terms, we can only ship to the delivery address registered and verified with PayPal. More information: PayPal safety and security .

Please review the conditions that apply if you wish to return your order after delivery: Returns / Exchange .

Other countries

Anyone can place an order with us, regardless of where they live. However, if your country is not listed above, we do not arrange shipping through our webshop. In many cases, you can organize shipping yourself via a forwarding service or a postal/courier solution of your choice.

The most economical option is often via national postal services. For example: PostNL (international shipping) .

Please contact our Customer Service with the item(s) you wish to order. We will provide step-by-step instructions on how to proceed.

For forwarding services, you can also visit, for example: forward2me.com or mygermany.com.

For shipping to Austria, you may also wish to visit: post.at (AllesPost Deutschland) .