HowToOrder3

 

 

Did you find something you like? Great! At Outdoorbrands, your purchase is safe, easy and simple, 24 hours a day, 7 days a week.

We are a small online retail, family business based in The Netherlands and accept orders from customers in any EU-member state within the EU single market and some non-EU countries.


Unfortunately, we no longer are able to be of service to customers from the United Kingdom, due to the Brexit implications and import tariff consequences.

 

When you purchase something for the first time, there are a few things you’ll need to know and the most important parts are explained next.

Note: for our identity, please check Article 2 of the Terms & Conditions section

 

Order Acceptance   

Customers from all EU-member countries are able to order at our webshop, compliant with EU Regulation 2018/302.
This Regulation addresses unjustified geo-blocking and other forms of discrimination based on customers' nationality or place of residence/ establishment within the EU single market.

However, unfortunately only for those who reside in one of the countries listed below we are able to offer safe and insured shipping at a fair price.

 

In alfabetical order: Austria, Belgium, Czech Republic, Danmark, Deutschland (Germany), Finland (Suomi), France, Ireland, Italy, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

 

Shipping costs will be added automatically to your shopping basket, depending on your country/region. Shipping is handled by courier service providers DPD, DHL-Deutsche Post or PostNL / TNT and charges are based on their rates per region. These are listed in our   International Shipping section.

 

Ordering 

The price of the item includes 21% VAT. If you have found an item that you like, you just add it to your shopping basket or to your favourites if you want to keep browsing. You’ll be asked to register as a customer at that time, so you’ll get your own customer account and register some essential data. Then you decide where and how your order needs to be delivered, after which you can complete the ordering and payment process.

 

14 Days Return Policy

When you purchase something online, it can happen that items are not what you expected when they arrive. This is no problem at Outdoorbrands, as every order comes with a 14 days return and a money back guarantee. Please read the Returns/ Exchanging section for conditions.

 

Payment Options

When you are visiting our online shop from abroad and wish to order, there are different payment options available: iDEAL (for the Netherlands), BanContact/MrCash (for Belgium), PayPal, Maestro, VisaCard, MasterCard, Sofort Banking/ Sofort Überweisung, Giropay or an (offline) Bank Transfer.

Except for the later, these are all online payment methods, handled by our payment service provider CM Payments BV. When checking-out, an encrypted-secured https connection is set up, enabling you to make the payment at their platform. CM Payments BV is governed by the Dutch Central Bank and meets the highest PCI demands that credit card companies like VisaCard or MasterCard set for payment institutions, regarding keeping, dealing and sending of payment card data. For more information, check CM Payments Certifications and Licensing

Please refer to our Payment Options section for more information.

 

Payments by Outdoorbrands

When you buy an article at our shop you have 14 days the time to return it to us without having to state a reason. See Returns/ Exchanging   After we receive the undamaged and unused article, you’ll receive the total sum of the invoice back. We will transfer this to you as soon as we can, but at least within 14 calendar days.

 

If you have any questions? Our Customer Service are happy to help.