UK-Shipping

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UK-Shipping

 

Since our webshop started back in 2010, with the United Kingdom being a member of the EU single market, cross-border e-commerce was easy.
Nowadays, due to HMRC’s ruling things work a bit differently.

 

Orders up to £ 135 ~ € 158

 

As an overseas seller from the EU, we adhere to HM Revenue and Customs rules which necessitate us to apply a 20% VAT on orders up to £135. This value pertains to the net worth of the consignment, exclusive of VAT and postage. We are VAT-registered in the UK and duly remit VAT returns to HMRC for these smaller orders. Therefore, the VAT amount you pay us will be forwarded to HMRC.

 

Our preferred courier service provider is DPD; they facilitate the electronic preparation of online import declarations and deliver a great service in the UK. This streamlined service aims to ensure a smooth process. Postage fees are € 12.95 with an estimated transit time of 4-6 working days.

 

Upon handing over the parcel to DPD, a dispatch confirmation email containing tracking information will be dispatched. Your email and phone number will also be shared with DPD for transit updates and to text you the expected delivery date and time slot.

 

Note: Kindly ensure to input your mobile telephone number at checkout, as it's pivotal for preparing the import declaration.

 

For Orders over £135 (~ €158)

 

For orders surpassing £135 (excluding VAT & postage), HMRC mandates payment of UK VAT, invoiced by the courier service provider prior to delivery. https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Unfortunately, our webshop doesn't currently distinguish between order values at checkout. Therefore, we apply a 20% VAT and subsequently refund the VAT amount within one working day.

 

Similar to smaller orders, a dispatch confirmation email with tracking details will be sent upon the parcel's handover to our chosen courier, DPD. Upon UK Customs clearance, DPD will email an invoice for the 20% UK VAT.

 

Delivery in your region will only proceed post-VAT payment, and swift action is recommended for seamless processing. Transit time remains at 4-6 working days post-dispatch.

 

Important: Please ensure to provide your mobile telephone number during checkout to enable the import declaration.

 

Right to Withdraw – Returns and Exchanges

 

Once dispatched, a shipment can't be intercepted. Therefore, we are unable to entertain withdrawal requests once the shipment is in transit.

 

We accept withdrawals (returns or exchanges) within 14 days from the day after delivery. We recommend using a track-and-trace service for proof of posting. Upon receiving your return within the stipulated window, we'll process it promptly. Delayed shipments will not affect the process.

 

If you return an order, and have paid VAT to HMRC for an order over £135, you can request a refund directly from them. https://www.gov.uk/guidance/how-to-apply-for-a-repayment-of-import-duty-and-vat-if-youve-overpaid-c285

 

If you have any questions? Our Customer Service is happy to help.