UK-Shipping

Since our webshop started back in 2010, with the United Kingdom being a member of the EU single market, cross-border e-commerce was easy.
Nowadays, due to HMRC’s ruling things work a bit differently.

Orders up to £ 135 ~ € 158

As an overseas seller from the EU, we adhere to HM Revenue and Customs rules. We are VAT-registered and duly remit VAT returns to HMRC for orders up to £ 135. This value pertains to the net worth of the consignment, exclusive of VAT and postage.

For the products we offer, we are required to charge 20% VAT. However, the prices listed on our website include 21% VAT, as applicable in our home market, the Netherlands. When you enter your address details at checkout, you’ll notice the total amount you need to pay decreases slightly due to the 1% difference in VAT.
We collect and remit this VAT to HMRC.

Our courier service provider to the UK is DPD; they facilitate the electronic preparation of online import declarations and deliver an excellent service. This streamlined service aims to ensure a smooth process. Postage fees are € 9.95 with an estimated transit time of 4-6 working days.

Your email address and phone number will be provided to DPD so that they can send you a dispatch confirmation, keep you updated on your parcel's transit, and notify you via text of the expected delivery date and time slot.

Important: Kindly ensure to input your mobile telephone number at checkout, as it's pivotal for preparing the import declaration.

For Orders over £135 (~ €158)

For orders surpassing £135 (excluding VAT & postage), HMRC mandates payment of UK VAT, invoiced by the courier service provider prior to delivery. https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Unfortunately, our webshop doesn't currently distinguish between order values at checkout. Therefore, we apply a 20% VAT and subsequently refund the VAT amount within one working day.

Similar to smaller orders, a dispatch confirmation email with tracking details will be sent upon the parcel's handover to our chosen courier, DPD. Upon UK Customs clearance, DPD will email an invoice for the 20% UK VAT.

Delivery in your region will only proceed post-VAT payment, and swift action is recommended for seamless processing. Transit time remains at 4-6 working days post-dispatch.

Important: Please ensure to provide your mobile telephone number during checkout to enable the import declaration.

Right to Withdraw – Returns and Exchanges

Once dispatched, a shipment can't be intercepted. Therefore, we are unable to entertain withdrawal requests once the shipment is in transit.

We accept withdrawals (returns or exchanges) within 14 days from the day after delivery. We recommend using a track-and-trace service for proof of posting. Upon receiving your return within the stipulated window, we'll process it promptly. Delayed shipments will not affect the process.

If you return an order, and have paid VAT to HMRC for an order over £135, you can request a refund directly from them. https://www.gov.uk/guidance/how-to-apply-for-a-repayment-of-import-duty-and-vat-if-youve-overpaid-c285

If you have any questions? Our Customer Service is happy to help.