!- Global site tag (gtag.js) - AdWords: 1027008730 -->
Our online retail business is based in the Netherland - part of the EU-internal markt. All customers who reside in an EU-member country can order at our webshop but unfortunately we aren’t able to ship to all member states. In the International Shipping-section is explained for which countries we are able to offer safe and secured shipping..
If you are visiting our webshop from abroad and wish to order, there are some payment options available: Ideal (for the Netherlands), BanContact/MrCash (for Belgium), PayPal, Maestro, VisaCard, MasterCard or an (offline) Bank Transfer.
All online payment methods are handled by our Payment Service Provider DocData Payments BV. When checking-out, a secure https connection is set up, enabling you to make the payment through their platform. DocData Payments BV is governed by the Dutch Central Bank and meets the highest PCI demands that credit card companies like VisaCard of MasterCard set for payment institutions, regarding keeping, dealing and sending of payment card data. For more information, check DocData Payments Certifications and Licensing
Visitors/customers/ex-pats who are based in the Netherlands and who hold a Dutch bank account are advised to use “iDEAL”.
iDEAL allows you to make online purchases securely and simply in the familiar online banking environment of your own bank. If you already use online banking, you can start using iDEAL right away.
To start using iDEAL, you don’t need to register, download any files or open an account. If you already have online banking with one of the participating Dutch banks i.e. ABN AMRO, ASN Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers, you can make payments using iDEAL right away.
The transaction is completed swiftly and simply in the online banking environment of your own bank – paying the way you are already familiar with.
As mentioned, iDEAL requires that you hold a Dutch bank account. Read more about iDEAL on the iDEAL website.
In Belgium, most card payments are processed through Bancontact/Mister Cash. We are happy to be able to offer this familiar payment option to Belgian customers.
Both the authorization and the clearing phase of paying with Bancontact/Mister Cash take place in real time. Our Payment Service Provider DocData Payments holds a real time secured online data traffic connection to exchange data with the Bancontact/ Mister Cash organization. If the amount your account holds is sufficient to proceed, the order amount will be debited automatically. If not, then the payment transaction process will be stopped and the order will be canceled.
For more info, please visit the Bancontact/MisterCash website.
PayPal delivers one of the most secure payment platforms in the world. In order to keep all your financial information like your bank account details and/or your Mastercard, Visa, American Express of Discover credit card numbers securely stored and encrypted, they use an extra layer of security. This means you don’t need to share your financial information with us or anyone else and you can shop simply and securely, wherever you want, whenever you want.
Please note that PayPal may charge you for currency conversion if the Euro is not your country of residence’s official currency. You will not be charged with transaction costs, however, as these costs are ours.
A special service that may be interesting to all customers from abroad is PayPal’s Buyer Protection. If you have any concerns that the item or items you ordered will not arrive, you will be pleased to know that PayPal will reimburse you for the full amount if this actually happens. Please visit the PayPal website for more information on Buyer Protection.
Important: because of this, your order will only be shipped to the known PayPal invoice address: an alternative delivery address will not be accepted. If you wish to receive your order / delivery at an alternative address, please choose for another payment method.
We offer Giropay especially for our German customers who are acquainted with this payment method. With over 17 million customers and covering approximately 75% of the market, it is the most commonly used card in Germany.
Giropay offers safe and secure banking in the familiar banking environment of your own bank; whether this is the Cronbank, CVW Privatbank, MLP, Postbank, PSD Bank, Readybank, Sparkasse or Volksbanken Raiffeisenbank. Without the need for registration, payments are made in real time with instant debit from your account; you’ll receive an instant notification when your payment has been processed successfully.
For more info on Giropay, please visit the Giropay website.
SOFORT was set up originally and the SOFORT Überweisung has become a household name. SOFORT Banking was chosen to be a more appropriate name for their service as they expanded their business across Europe. SOFORT is rapidly spreading across Europe and is becoming one of the leading payment providers for safe and secure online banking.
Besides Germany, customers from Austria, Belgium, France, Italy, Poland, Spain, Switzerland, the Netherlands and the United Kingdom are able to make use of it for their payment needs. Like Maestro, this payment method needs to be facilitated by your national banking organization, which you can check on their website. If it is, you as a customer don’t need to register and are offered the familiar banking environment of your own bank. Payments are real time with instant debit from your account; you’ll receive an instant notification when your payment has been processed successfully.
If you wish to learn more about this TÜV-certified payment method, please visit the SOFORT website.
Maestro is a debit facility which is embedded in your bank account. Maestro allows you to pay with the highest level of convenience and security, and is backed by MasterCard International.
If your bank card / debit card displays the red and blue Maestro logo, you are probably able to have PIN based, direct cash access from your bank account. Maestro is managed by your bank as part of your account package, so if you have any queries or need of assistance regarding your Maestro transactions, you should raise them with your bank.
Please check the Maestro website for more info.
We accept credit card payments with VisaCard and MasterCard.
Please be advised that credit card payments require a 3D fraud check. This means that your credit card number, validation date, as well as your 3-number security code will be asked for.
Once your payment has passed successfully, you’ll received an order confirmation email containing your order details.
For more infomation concerning these credit cards, please visit the Visa or Mastercard website.
If you do not wish to pay online or by credit card or if you don't have a credit card available, we also offer an IBAN wire transfer payment option. This option is selectable in the first step of the Check out when completing the order process.
With this option you are free to choose how the invoice sum (VAT included) will be transferred to credit our bank account.
The bank account number, customer number and order number will be provided to you via an order confirmation email which you receive after having completed your order. We will keep the items you wish to order ready for dispatch for a maximum of 5 working days and will only ship after the receipt of your payment. Payments that are received too late will be credited immediately when stock has run out.