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We feel it's important that our customers are satisfied. When you’re satisfied, than we have done a good job. If you’re not, or if you have an actual complaint, than please inform us via


We deal with complaints as soon as we can, but at the latest within 14 calendar days from the date we receive the complaint. When the dealing with the complaint takes longer, we will inform you within this period about when you can expect a substantial answer from us.


Would you prefer to send your letter of complaint by mail, than please use:


The Management


3800 AA Leusden

The Netherlands 


If you’re not happy with the way we handled your complaint, you can file your complaint with the Online Dispute Resolution platform  

The O.D.R.- website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.