How To Order

Did you find something you like? Great! At Outdoorbrands, your purchase is safe, easy, and simple, 24 hours a day, 7 days a week.

We are a small online retail, family business based in The Netherlands and accept orders from customers in other EU-member states and the United Kingdom as well.

For more info, please read our International Shipping section. Please note: if your country is not listed, it is because we can’t comply to your country’s legal recycling obligations.

Customers from the UK, please check our United Kingdom Shipping section.

When you purchase something for the first time, there are a few things you’ll need to know and the most important parts are explained next.

Note: For our identity, please check Article 2 of the Terms & Conditions section

Order Acceptance   

Customers from most EU member countries are able to order at our webshop, compliant with EU Regulation 2018/302.
This Regulation addresses unjustified geo-blocking and other forms of discrimination based on customers' nationality or place of residence/ establishment within the EU single market.

Shipping costs will be added automatically to your shopping basket, depending on your country/region. Shipping is handled by courier service providers DPD, DHL-Deutsche Post, or PostNL / TNT, and charges are based on their rates per region. These are listed in our   International Shipping section.

VAT rates

All article prices on our webshop include the Dutch standard 21% VAT rate.
However, as of 1 July 2021 – following the EU-Council VAT E-commerce Directives 2017/2455 & 2019/1995 – customers from EU member states are charged with the standard VAT rate of their country. You’ll see the VAT amendment at the checkout. The VAT amount you pay to us, will be reported and paid by us to the Tax Authorities of your country.

For customers from the U.K.: the standard 20% VAT is calculated at the check-out and we report and pay the VAT you pay to us to HMRC.

Ordering 

If you have found an item that you like, you add it to your shopping basket or to your favourites if you want to keep browsing. You’ll be asked to register as a customer then, so you’ll get your own customer account and register some essential data. Then you decide where and how your order needs to be delivered, after which you can complete the ordering and payment process.

14 Days Return Policy

When you purchase something online, it can happen that items are not what you expected when they arrive. This is no problem at Outdoorbrands, as every order comes with a 14 days return and a money-back guarantee. Please read the Returns/ Exchanging section for conditions.

Payment Options

When you are visiting our online shop from abroad and wish to order, there are different payment options available: iDEAL (for the Netherlands), BanContact/MrCash (for Belgium), PayPal, Maestro, VisaCard, MasterCard, Sofort Banking/ Sofort Überweisung, Giropay or an (offline) Bank Transfer.

Except for the latter, these are all online payment methods, handled by our payment service provider CM Payments BV. When checking out, an encrypted-secured HTTPS connection is set up, enabling you to make the payment on their platform. CM Payments BV is governed by the Dutch Central Bank and meets the highest PCI demands that credit card companies like VisaCard or MasterCard set for payment institutions, regarding keeping, dealing and sending of payment card data. For more information, check CM Payments Certifications and Licensing

Please refer to our Payment Options section for more information.

Payments by Outdoorbrands

When you buy an article at our shop you have 14 days time to return it to us without having to state a reason. See Returns/ Exchanging   After we receive the undamaged and unused article, you’ll receive the total sum of the invoice back. We will transfer this to you as soon as we can, but at least within 14 calendar days.

If you have any questions? Our Customer Service is happy to help.